I have almost completed a website for a client and sent them the name server details this morning. They have now discovered that the company who built their old website somehow transferred control of the domain to themselves, taking it away from the client.
Now when the client goes to the registrar his login details are not accepted and he has spoken to Nominet, who have said they cannot help because the registered email (unknown to us) is different from my client.
Most likely the previous web designer asked for control of this at some stage and the client simply agreed without understanding the possible implications. I am not suggesting they have done this for nefarious motives and they have agreed to change the name servers, but the client and I both agree the domain should really be registered to his name.
He’s been with them now for about 10 years, but they could shut up shop tomorrow or simply fail to renew the domain and he would be in real difficulty. It’s the loss of control, despite being the owner of the company and website.
Does anybody know how you go about transferring this to his name and what steps could be taken if any should they prove difficult?
PS Since GDPR came in the who is information no longer provides any useful information regarding the name of the registrant or contact email associated with the domain.