Like most, I’m guilty of putting a contact form, for regular contact (not specific data gathering) on all my websites. But do we need to?
I recall the days when we all started doing this, it was mostly (as I recall) due to the fact that there was no easy way to have a one-click email option: The mailto command worked mostly on desktop, although I’m pretty sure it wasn’t that reliable. But on early devices just didn’t work as smartphone operating systems didn’t have the right sort of inter-connectedness between apps.
But all that is long in the past. Indeed, many operating systems don’t even need the mailto command now, they can recognise an email address and automatically turns it into a link to launch a new email window from the email app.
So, given this, and the fact that forms can often cause more problems that they solve with regards to spam, is it time to drop them?
On a personal level, I know I’m guilty of using a form over an email link on a website, not entirely sure why. I think in my head I still sub-consciously think a form has a better chance of getting read by the recipient, although I do of course also know it has more chance of getting spammed!
So maybe forms encourage the user to make contact? Although, if they only thing that pushes someone to make contact is a form, opposed to having a genuine interest or enquiry, you have to question the quality of the lead?
Anyway, food for thought. View welcome.